FAQ

Placing an order

Placing an order is very simple. Simply click on add to cart button, then click on the cart button at the top right corner. Click on proceed to checkout, there you will be required to fill in details, enter your details very carefully. After you fill the details you have to choose a payment method. You can choose to pay with direct bank transfer, PakPay or cash on delivery.

If you have any confusion, you can directly contact us on whatsapp, there you can talk with our support team and they will guide you in real-time and help you in placing the order.

Is my shipping cost included in the order?

No, the shipping cost is calculated saperatly from the order, and it depends on the area from which you are placing the order. Make sure you understand the shipping cost, if you have any confusion contact us on whatsapp.

Shipping & delivery

Which location do you deliver to?

We provide delivery all over across Pakistan.

But if you are placing order from rural areas, it is recommended to contact our support team on whatsapp so we can avoid any type of issue.

Do you offer free shipping?

Unfortunately, we don’t have any free delivery system yet but stay connected with us to lean about our new terms and conditions.

Can I cancel my order?

If you wish to cancel your order, contact our customer service department as soon as possible. Please give us a call for faster handling time.

In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we can not guarantee that we can cancel your order.

Can I order by phone?

Yes you can order through phone. You can contact us on Whatsapp.

Has my order been placed?

We will send an order confirmation to the email address you provided as soon as your order has been registered in our system. Please note that it may take up to an hour for this email to be sent.
Once your order has been packaged and sent from our warehouse, you will also receive a delivery confirmation that will let you trace your parcel.

Can I add a product to an order?

It is not possible to add or remove items in an existing order. However, you can make another order and we will correct the shipping cost afterwards.
Contact our customer service and we will confirm when or if the change has been made.

Payment

Can I change my shipping address?

If you want to change your shipping address, please contact our customer service as soon as possible. In order to keep our fast delivery times, your order is processed as soon as it has entered our system. Once your order has been processed, we cannot make any changes. We can therefore not guarantee that we will be able to make the change for you.

What happens if my order is delayed?

We work with leading shipping suppliers to enable fast deliveries from our warehouse to your home. However, there are sometimes delays, if this happen you are more than welcome to contact our customer service for help.

Please contact on the following number on WhatsApp: 0304 1029036

When will my order be sent?

We strive to ship all orders from our warehouse within one business day. But it can take up to 5 or more business days depending on your location.

What if I have not received my order?

If you have not received your order within the promised time frame, please contact our customer service so we can resolve the issue for you. Please note that a missing parcel claim must be reported to us within 30 days from the day that you placed the order.

Please contact on the following number on WhatsApp: 0304 1029036

Return & refunds

What different forms of payment do you have?

In order to keep our platform flexible and easy to use, we provide three payment ways i.e, Pak Pay, Direct Bank Transfer or Cash on Delivery.

If you have any question, you can contact us directly on whastapp.

Where is my invoice?

Your invoice is always emailed to the email address you provided at checkout. The sender is “Danish Veterinary Food Production”. The invoice will be emailed to you once we have sent your order from our warehouse.

I am having an issue with paying at checkout.

If you experience problems with ordering on our website, it may be because you are trying to pay with a invalid card or payment method that we currently do not support. If none of these are applicable, please check with your bank to make sure your card supports purchases. If you have further problems, please contact our customer service.

Are you ready to get started?

Inactive

Inactive

Sign-up!

Inactive

Inactive

Thank you!